I. PAYMENT POLICY
When buying Newtec products, you can choose from two payment methods:
Direct cash payments at the company or distributor of Newtec.
Transfer according to an economic contract signed between the two parties. The content of the transfer should include full name or company name and payment order code.
Account Name: CONG TY CO PHAN XAY DUNG VA THUONG MAI NEWTEC
Account number: 1006459560
At Saigon Hanoi Commercial Joint Stock Bank – Ba Dinh Branch.
II. DELIVERY POLICY
1. Delivery and delivery process:
Newtec cooperates with reputable and reliable transporters to deliver direct to customers nationwide.
At the time of receiving goods, you can check the status and quantity of products in your order. For pre-paid orders, please present your identification document (ID card or driver’s license …) to sign for receipt.
2. Shipping cost:
Newtec always aims to provide the best shipping service at competitive rates for all orders that you place with us.
When there is a request for an order with a specific volume and receiving address, the freight will be agreed and agreed by the two parties.
3. Delivery time:
Newtec will ship the goods within the agreed time when you fulfill the ordering procedures.
In the event that you choose to pay via bank transfer, the processing time for your order will be calculated from the time your order is confirmed for payment.
In case of force majeure such as bad weather, unfavorable traffic conditions, vehicle breakdown on the delivery route, problems in the delivery process, we will actively contact the customer to inform and confirm. Get back delivery time.
III. EXCHANGE POLICY
Cases of exchange:
The goods do not meet the quality such as expiry date or do not meet the announced quality criteria due to the fault of the NSX.
Damaged goods due to shipping.
The goods are not of the right type or design as you ordered.
If you detect the above cases, you must immediately report the faulty goods to us within 3 days of receiving the goods for assistance with renewal. After 3 days we will not support to solve because by default the customer has agreed with the delivered product.
Note: Newtec has no return policy except for quality errors from NSX.
IV. WARRANTY POLICY
During use, if there is any problem or error caused by the user, you can contact directly Newtec’s customer service department for assistance.
V. INFORMATION SECURITY POLICY
1. Purpose and scope of information collection:
We collect, store and process your information for the purchase process and for future order-related notices, and to provide services, including certain personal information: and name, email, shipping address, phone number …
We will use the information you have provided us to process your order, provide services and request information.
2. Scope of information use:
Your personal information collected by us will be used only within the company. We may share your name and address with our distributor so we can contact you for advice.
3. Time to store information:
We will store the personal information provided by you on our internal systems until the customer requests to destroy the information provided. You have the right at any time to ask us to stop using your personal information for marketing purposes.
4. Commitment to protecting personal information of customers:
We respect and are committed to protecting the privacy of your information.
We will keep customer information for the time required by law or for any purpose. You can access the website without having to provide personal details